Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Hourly
  • Full Time

Excellent Benefit Package Offered

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Case Aide is primarily responsible for assisting Case Managers with the documentation, client contact, and foster parent contact processes. This candidate will be primarily responsible for providing transportation for clients and assisting with scheduling appointments for clients. The Case Aide may also perform case management support services to children including but not limited to reuniting the family, ensuring the child's safety, maintaining accurate and up-to-date documentation of all provided services, and conducting court appearances on assigned cases in accordance with all applicable regulatory and accreditation standards.

For 80 years, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to more than half a million refugees. Since 1939, LIRS has transformed lives, with the support and hard work of people like you, to welcome the most vulnerable to the United States - from sea to shining sea.

LIRS is a national organization with a budget of over $88 million per year, and over 100 staff nationwide. Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, LIRS resettles refugees, reunites children with their families or provides loving homes for them, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. As we continue to grow, we search for the best candidates and offer excellent benefits to include flexible work hours, medical, dental, vision, life and disability insurance, professional development funds, parental leave, a 403(b) with organizational match and more!


  • Assist Case Managers with essential paperwork and documentation;
  • Provide case management support and coordinate community referrals;
  • Ensure the child's safety while in care;
  • Administer case notes and documentation within the UC Portal in a timely manner based on guidelines and procedures set forth;
  • Assist Case Managers in maintaining contact with clients and foster families during a Case Manager's absence to ensure coverage of all program cases;
  • Coordinate meetings with foster parents and foster children at least monthly;
  • Maintain accurate and up-to-date information on foster children in care in accordance with ORR and internal documentation standards and reporting requirements;
  • Collaboratively work with direct supervisor to schedule and prioritize work duties;
  • Attend training as required by supervisor;
  • Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
  • Accompany youth to immigration hearings or procedures, as requested;
  • Provide transportation to clients for but not limited to medical appointments, and other social agencies;
  • Schedule and prioritize work duties in partnership with supervisor and other team members;
  • Report transportation problems that occur and impede timely transportation request;
  • Stay abreast of all agency, federal, and state regulatory requirements related to social services;
  • Complete other duties as assigned.


  • Bachelor's degree in the behavioral sciences, human services or social services fields.
  • Child welfare and/or case management experience is strongly encouraged.
  • Bi-lingual in English and Spanish;
  • Excellent verbal and written communication skills;
  • Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
  • Must have an ability to provide excellent and compassionate customer service;
  • Must be reliable with time sensitive deadlines and tasks;
  • Exercise a high level of confidentiality;
  • Work well under pressure and adaptable to change;
  • Computer and typing skills sufficient to perform essential job functions;
  • Active motor vehicle license and a reliable vehicle with adequate insurance coverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Commitment to LIRS's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to refugees and immigrants.

Special Position Requirements

  • Valid driver's license required
  • Must be able to pass a TB test, a FBI background check, as well as a CA/N check for every state in which they have resided in the last five years.
  • If hired, you will be required to provide proof of vaccination for COVID-19. Exceptions will be made when required by law.
Lutheran Immigration and Refugee Service
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