Lutheran Immigration and Refugee Service
  • Programs
  • USA
  • Salary
  • Full Time

Excellent Benefit Package Offered

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Preferred Communities, the Program Officer for Preferred Communities will review and analyze program policies and inquiries, monitor LIRS network programs and progress in compliance with the Office of Refugee Resettlement's (ORR) and LIRS standards to ensure provision of timely and quality services to refugees and migrants. This work will be carried out through site visits, training and technical assistance, and programmatic support. S/he will provide and coordinate technical assistance that promotes self-sufficiency and community integration with focuses on program leadership and management, affiliate network relationships, social engagement practices, and knowledge management.

For 80 years, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to more than half a million refugees. Since 1939, LIRS has transformed lives, with the support and hard work of people like you, to welcome the most vulnerable to the United States-from Sea to shining sea.

LIRS is a national organization with a budget of over $88 million per year, and over 100 staff nationwide. Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, LIRS resettles refugees, reunites children with their families or provides loving homes for them, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. As we continue to grow, we search for the best candidates and offer excellent benefits to include flexible work hours, medical, dental, vision, life and disability insurance, professional development funds, parental leave, a 403(b) with organizational match, and more!


  • Monitor and evaluate the ORR's Preferred Communities (PC) Intensive Case Management program, analyze progress and capacity, and determine resettlement trends through day-to-day technical assistance on compliance issues as presented by the affiliate network staff, Resettlement Agencies (RA), partners, service providers, and stakeholders as required by ORR and LIRS guidelines.
  • Extensively coordinate and conduct affiliate on-site and remote monitoring visits that involve meeting with various stakeholders; reviewing program files; interviewing affiliate staff, especially vulnerable clients, mentors, and service providers; and reviewing programmatic reports, proposals, and statistical information.
  • Represent LIRS and communicate both internally and externally with partners and community stakeholders, from affiliate staff to State Refugee Coordinators and network CEOs.
  • Write detailed site visit reports, including recommendations and action plans related to issues of service delivery, documentation and/or reporting.
  • Conduct desk audits and Performance Improvement Plans (PIPs) following a monitoring.
  • Work collaboratively with Refugee and Migrant Services' units, departments within LIRS and Technical Assistance partners to learn and share resources and best practices.
  • Assist with the development of formal program monitoring tools and processes, and the PC headquarter-level grant proposal.
  • Execute other duties as assigned by supervisor.


  • Undergraduate degree in social work, social sciences, non-profit management, or related field
  • A minimum of three (3) years of experience in non-profit immigration or social services programs. Experience working with the Preferred Communities or similar Intensive Case Management program(s) is strongly preferred.
  • Experience working with refugees, immigrants, or limited English speakers.
  • Experience in interpreting contract compliance, developing and delivering training and providing technical assistance to service providers and staff.
  • Strong writing skills, with ability to write and edit reports and clearly interpret technical requirements.
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
  • Ability to establish effective relationships with colleagues and partners.
  • Proficiency in Microsoft Office applications, knowledge in database management and other computer applications. Experience with extended. Reach or preferred.
  • Deep commitment to LIRS's core values and ability to model those values in relationships with colleagues and partners.
  • Ability and willingness to travel 50% of time.
Lutheran Immigration and Refugee Service
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