Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Salary
  • Full Time

Excellent Benefit Package Offered

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

As Clinical Case Manager, you will be responsible for providing casework and supportive services to children and families which includes ensuring the clients are connected to educational services, legal services, health services, job readiness programs, etc.

In addition to casework and supportive services, you will also be responsible for communicating with stakeholders in an effective and timely manner to ensure case continuity. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with the agency, state, and federal regulatory requirements.

For 80 years, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to more than half a million refugees. Since 1939, LIRS has transformed lives, with the support and hard work of people like you, to welcome the most vulnerable to the United States - from sea to shining sea.

LIRS is a national organization with a budget of over $88 million per year, and over 100 staff nationwide. Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, LIRS resettles refugees, reunites children with their families or provides loving homes for them, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. As we continue to grow, we search for the best candidates and offer excellent benefits to include flexible work hours, medical, dental, vision, life and disability insurance, professional development funds, parental leave, a 403(b) with organizational match, and more!


  • Ensure that all assigned clients on your caseload and under your supervision receive referrals to include but are not limited to medical, recreational, educational, and other supportive services in accordance with the time and documentation expectations of the program.
  • Develop and completes assessments, service and treatment plans, progress notes, incident reports, and any other necessary documentation in a timely manner.
  • Create a trusting and safe relationship with the client and encourage the personal growth of the client.
  • Actively participate in weekly staff meetings with the clinical team and stakeholders.
  • Attend, facilitate, and assist with providing ongoing education and support services to adult caregivers.
  • Attend weekly meetings with supervisor to consult on cases, review case plan and direction, and evaluate client participation and progress.
  • Maintain effective communication with community agencies or individuals involved in service provision.
  • Attend and prepare for required court hearings (if applicable).
  • Explore potential community resources and refer Case Managers and families for support, as needed.
  • Knowledge of and adherence to federal, state, program, and agency regulations.
  • Ability to work flexible hours and work independently within the field.


  • Bachelor's degree in Social Services or related field of study from an accredited college required. Master's degree in Social Services or related field of study from an accredited college, preferred.
  • At least two (2) years of experience in child welfare/case management.
  • Prior experience working with refugee and/or immigrant populations.
  • Bi-lingual English and Dari or English and Pashto required
  • Mature and stable judgment as well as sensitivity to various cultures and the unique history of refugees.
  • Must maintain a broad knowledge of basic principles, concepts, and methodology of social work as acquired through a bachelor's level degree or professional experience.
  • Excellent verbal and written communication skills.
  • Ability to work under stress or in a fast-paced environment.
  • Ability to work independently and exercise a high level of confidentiality.
  • Computer and typing skills sufficient to perform essential job functions.
  • Pass a criminal history screen, including state and local child protection agency registries.

Special Position Requirements

  • Fluency in Dari or Pashto required; regularly required to communicate with individuals who do not speak English as their primary language;
  • Valid driver's license and clean driving record.
  • Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
Lutheran Immigration and Refugee Service
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