Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Salary
  • Full Time

Excellent Benefit Package Offered

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Asylum Services, the Program Officer for Asylum Services will provide training, technical assistance, and program monitoring & evaluation to a network of sites that work with asylum seekers and strengthen their ability to safely navigate their communities and a clear path towards integration. Lutheran Immigration and Refugee Service (LIRS) will coordinate a national case management program for asylum seekers through Welcome Centers in locations home to a large number of asylum seekers. Through the Welcome Center model, LIRS will provide wrap-around case management services to asylum seekers and other humanitarian immigrants, including an individualized service plan, Know Your Rights orientation, school enrollment for children, and referrals to legal, mental/physical health, educational, and community services.

LIRS is a national organization with a budget of over $88 million per year, and over 100 staff nationwide. Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, LIRS resettles refugees, reunites children with their families or provides loving homes for them, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. As we continue to grow, we search for the best candidates and offer excellent benefits to include flexible work hours, medical, dental, vision, life and disability insurance, professional development funds, parental leave, a 403(b) with organizational match, and more!


  • Provide national oversight and strategic direction to program sites, building an infrastructure to implement successful Welcome Center programming across the nation.
  • Contribute to the successful achievement of funder contractual requirements and programmatic outcomes.
  • Develop and maintain monitoring protocols and materials to ensure program compliance.
  • Coordinate and conduct the monitoring and evaluation of Welcome Center program activities at affiliate and LIRS sites.
  • Design and deliver training and technical assistance around client-centered, trauma-informed case management service delivery to asylum seekers and other program participants.
  • Collect data, write reports and provide support during proposal applications.
  • Use data to inform programmatic decisions and improve outcomes for clients.
  • Oversee the maintenance of the Welcome Center space on LIRSConnect, extended reach, and other LIRS systems.
  • Represent LIRS during meetings and convenings with external stakeholders, as needed.
  • Maintain strong partnerships with the LIRS network staff and directors.
  • Contribute bold creativity and innovation to the unit.
  • Other duties as assigned by supervisor.


  • Undergraduate degree in social work, social sciences, or related field; preferred.
  • A minimum of three (3) years of experience in non-profit immigration or social services programs.
  • Demonstrated experience providing case management services domestically or relief services overseas is highly desirable.
  • Experience working with refugees, immigrants, or limited English speakers, required.
  • Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff.
  • Ability to collect, analyze and interpret program information needed to ensure compliance with program requirements, monitor program outcomes, and complete requisite statistical and narrative reporting.
  • Broad knowledge of practices, principles, and methods employed in the assistance of refugees, asylees, and asylum seekers including working knowledge and understanding of U.S. Immigration laws and regulations.
  • Experience developing performance measurement plans, data collection, and analysis highly preferred.
  • Experience in program monitoring and evaluation and Continuous Quality Improvement.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Ability to establish effective relationships with colleagues and partners.
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
  • Proficiency in Microsoft Office applications, knowledge in database management, and other computer applications.
  • Strong organizational and time management skills.
  • Ability to prioritize, multi-task, and change direction quickly.
  • Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.
  • Experience with and commitment to working in a very diverse workforce.
Lutheran Immigration and Refugee Service
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