Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Full Time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 4% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Director of Programs, the Manager for Field Operations provides direct leadership and oversight of the Lutheran Immigration and Refugee Service (LIRS) field operation in Baltimore, MD. Core responsibilities include leadership of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and building and fostering relationships with the community and service providers. The Manager for Field Operations supervises the Lead Case Manager, Case Manager, and Accountant.


  • Lead the development of the overall program strategy and expansion of available services and evaluate and adjust program design to ensure desired outcomes.
  • Oversee operation of the Welcome Center program for asylum seeking individuals and families, monitoring to ensure compliance.
  • Support and oversee the recruitment, hiring, and training of asylum services team members and ensure they are properly supervised.
  • Oversee volunteer management.
  • Monitor and adjust programs budget in collaboration with finance staff and the Director of Programs.
  • Provide oversight and support of field operation programming including, case management, employment, and mental health services.
  • Complete regular reports for funders and provide proper oversight of spending and financials in collaboration with the Director of Programs.
  • Work with the Development and Outreach teams to create and execute fundraising strategy and community engagement.
  • Foster relationships with government, donors, media, and community partners.
  • Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local community.
  • Maintain open and ongoing communication with headquarters senior management and teams for programs, development, communications, finance, human resources, and information technology.
  • Perform other duties as required.


  • Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.
  • Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.
  • Experience working with refugees and immigrants, and knowledge of U.S. asylum law strongly preferred.
  • Experience managing city, state, and federal grants.
  • Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.
  • Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.
  • Solid experience with budget management and oversight of financial processes.
  • Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.
  • Ability to work under pressure and respond effectively in crisis management.
  • Exceptional time management, attention to detail, ability to multi-task and meet deadlines.
  • Strong decision-making skills and capacity to delegate decision-making to team members.
  • Proficient in the use of Microsoft Office Suite, financial systems, and database programs.
  • Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.
  • Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Lutheran Immigration and Refugee Service
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