Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Full Time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 4% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Manager for Field Operations, the Case Manager for Asylum Services will provide information, guidance, service referral and coordination for asylum seekers and other program participants to strengthen their ability to safely navigate their communities and clear path towards integration.


  • Provide client-centered, trauma-informed case management services to asylum seekers and other program participants.
  • Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
  • Assess emergency needs and provide financial and in-kind assistance, and case management support.
  • Cultivate new relationships with service providers and referral partners.
  • Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
  • Develop training materials and resources for community organizations and partners.
  • Conduct outreach and present to congregations, businesses, organizations and the broader community to provide education about asylum seeker support.
  • Clearly document service provision through case notes and other program forms.
  • Maintain relevant reports and statistics related to client activities and program services.
  • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
  • Other duties as assigned by supervisor.


  • Undergraduate degree in social work, social sciences, or related field preferred with a minimum of two (2) years of experience in non-profit immigration or social services programs, or an equivalent combination of education and experience.
  • Experience working with refugees, immigrants, or limited English speakers, required.
  • Cross cultural sensitivity and knowledge with a desire to work with people of other cultures.
  • Multilingual. Spanish, French, Haitian Creole, Dari, Pashto, or Arabic proficiency highly preferred.
  • Broad knowledge of practices, principles, and methods employed in the assistance of refugees, asylees, and asylum seekers including a working knowledge and understanding of U.S. Immigration laws and regulations.
  • Experience in developing and delivering training to program participants and service providers.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Ability to collect, analyze and interpret program information needed to ensure compliance with program requirements.
  • Ability to establish effective relationships with colleagues, partners and service providers.
  • Outstanding organizational skills and ability to manage multiple tasks simultaneously with attention to detail.
  • Proficiency in Microsoft Office applications, knowledge in database management, and other computer applications.
  • Strong organizational and time management skills.
  • Ability to prioritize, multi-task, and change direction quickly.
  • Eager to learn and grow professionally.
  • Excellent interpersonal and listening skills.
  • Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Lutheran Immigration and Refugee Service
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