Lutheran Immigration and Refugee Service
  • Programs
  • Baltimore, MD, USA
  • Full Time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 4% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Deputy Director for Children's Services, the Programmatic Database Administrator provides essential management activities of Children's Services data processes, including the Children's Services Case Management System (CSCMS), by analyzing data processes and improving methods of data collection, storage, and utilization. This role closely collaborates with stakeholders that include the Deputy Director and Assistant Directors for Children's Services and the Senior IT Project Manager to promote the development, maintenance and expansion of data systems and processes. The role will liaison between LIRS Children's Services staff and the local partner network, assisting partners via telephone, email, or ticket enquiries to manage and/or resolve IT systems issues, service requests and systems faults/glitches. The role will assess input from local partners to incorporate database and other data collection process improvements.


  • Design and develop database and training tools: instruction manuals, training modules, standard operating procedures and user guidelines.
  • Work with LIRS Applications group to plan and prioritize development work and to strategize on larger LIRS application directions.
  • Provide technical assistance, training and guidance for staff regarding the use of data management tools.
  • Provide CSCMS end-user support - training and issue resolution - using LIRS's help desk tracking system.
  • Solicit needs from outside of Children's Services (such as Evaluation, Finance, other Programs, and KM) and factor those needs into CSCMS priorities
  • Liaison with stakeholders to identify data improvements for optimal operational performance.
  • Manage CSCMS development in data planning, analysis, and timely report submission.
  • Analyze how systems/changes will impact processes, make improvements, and test system functionality.
  • Prepare proposals for new systems and/or operations improvements in compliance with federal program reporting guidelines/regulations and LIRS program standards.
  • Consult with CS and IT staff to identify, define and document data needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Synthesize and analyze reported data into cohesive and understandable correspondence for use in management decision-making.
  • Assess partner data entry and data integrity. Facilitate a CSCMS working group to inform system improvements and identify training needs.


  • Bachelor's in business management, software development or related field and a minimum of three years progressive experience in business process analysis, computer system implementations, change management, large group facilitation, and/or major analytical or research studies or equivalent combination of education and experience.
  • Ability to direct software development activities, including translating end-user needs into technical specifications that the developer can use to fulfill request for bug-fixes or new functionality, planning new software releases, and conducting and coordinating testing of pre-release software to ensure quality.
  • Demonstrated experience in database administration and databases/information systems use.
  • Strong computer skills. Proficiency with Microsoft Office: Excel, Access and PowerPoint.
  • Excellent oral communication, interpersonal skills, and technical writing skills to translate technical concepts into user-friendly language; writing sample needed.
  • Ability to support compliance with data collection policy and procedures.
  • Ability to coordinate trainings and provide technical assistance on use of the data management system.
  • Research and statistics experience in a social work or other human services fields.
  • Prior experience working with a network or coalition preferred.
  • Ability to independently manage projects and adjust work priorities in dynamic work environment.
  • Deep commitment to LIRS's core values and ability to model those values in relationships with colleagues and partners.
  • Strong analytical and problem-solving skills.
  • Experience with and commitment to working in a very diverse workforce.
  • Willingness to travel when needed.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Lutheran Immigration and Refugee Service
  • Apply Now

  • Sign Up For Job Alerts!

  • Share This Page